About Us

History

Harmony Funeral Care is a family run business. We set out to improve the standard of care and quality given to the families of the deceased as well as the deceased. We have a complete customer driven focus, understanding the needs and wants of customers we can deliver the highest level of care and service. We set out by having modern branches with up to date interior design, to a new fleet of cars. Providing a high standard level of care was what started the business and driven it every day since.

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Our Promise

  • Help
  • Support
  • Care
  • Respect
  • Clarity
  • 24 Hour Service
Our promise to all our customers is that we will help plan and arrange your funeral requests with care, respect, clarity and with the highest level of service guarantee. We promise to help guide you through this difficult time with clarity, making it easier to understand and clearing outlining the next steps. It’s important to know we are here for you 24 hours a day, if you require help we are also just one phone call away. All of our staff is fully trained professionals here to help, support and guide you through this time of difficulty.

Ethical strategy and working in the community

Harmony funeral care has a strong link with local communities; we recognise that giving back to the local communities is key fundamental principle. We made a commitment when we started this business that whichever area we go into that we would becomes a part of that community, we are more than just a funeral home, we wanted to give back to the communities and build community spirit in doing so.  Some of the projects we currently support and are actively raising money and awareness for are outlined below;
  • Supporting bereaved children
  • Supporting single parent families
  • Helping the Homeless
  • Supporting local school projects

Testimonials and client survey

  • 100% said our vehicles of a very high standard, comfortable and clean
  • 100% agreed that our staff were compassionate and caring
  • 100%% said that we met or exceeded their expectations
  • 100% agreed that our staff fully explained what would happen before and during the funeral
  • 100% said that the funeral took place on time
  • 100% said that they would recommend us

We are committed to providing only the highest standard of care for our customers. We aim to always exceed customer expectations. We have been very fortunate to receive some very kind words from our customers, here are some of them:

“Thank you for everything you did for my grandmother’s funeral, you made it so much easier for my family to cope, thank you again” Singh Family November 2013 

“Thank you for giving my dad the perfect gentleman’s send off. He would have been very proud.” Sohal Family April 2014

“We cannot thank you enough for helping us through this difficult time, you made it so much easier, a weight was lifted when you gave us the guidance we needed, thank you from all the family” Parker Family January 2014

“To all at Harmony, I would like to take this opportunity to say thank you. Losing my brother at such a young age was a shock to us all, my mother was lost but when you came over you put an arm of assurance around her, thank you for just being there.” Patel Family February 2014

“Thank you for your help, we had previously used other funeral directors but you where recommend by my friend and I can honestly say it was the best decision we have ever made. You took such good care of my mother, she almost seemed at home sleeping when we visited her, thank you so much.” Sahota Family December 2013

“We cannot thank you enough for your professional approach. The day of the funeral was perfect, you really gave granddad the royal treatment. The horses looked amazing, so many people commented on how beautiful everything looked. Many Thanks” Tandy Family March 2014

Our Terms of Business

1 Estimates and Expenses

Our price list sets out the services we agree to supply. This is an indication of the charges likely to be incurred on the basis of the information and details we know at the current time. While we make every effort to ensure the accuracy of our price list, the charges are liable to alteration particularly where third parties change their rates or charges. We may not know the amount of third party charges in advance of the funeral; however, we will give you a best estimate of such charges. The actual amount of the charges will be detailed and shown in the final invoice. If you amend your instructions we will require your written confirmation of the changes. We may need to make an extra charge in accordance with prices published in our current price list. We will add VAT to our charges, where applicable, and at the rate applicable when we prepare the invoice.

2 Payment Arrangements

The funeral account is due for payment at least 48 hours prior to the funeral taking place, unless otherwise agreed by us in writing. If you fail to pay us in full on the due date we will charge a late payment fee of £250 and may charge you interest:

We may recover (under Clause 3) the cost of taking legal action to make you pay.

3 Indemnity

You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs and including legal costs on a full indemnity basis) following any breach by you of any of your obligations under these Terms. This means that you are liable to us for losses we incur because you do not comply with these Terms. For example, we will charge you an administration fee where we receive a cheque from you which is subsequently not honoured or if we write to remind you that an account is overdue. If we instruct debt collection agents we may also recover from you the fees we incur. Further details regarding these fees are available on request. We may claim those losses from you at any time and, if we have to take legal action, we will ask the Court to make you pay our legal costs.

4 Data Protection

Words shown in italics are defined in the Data Protection Act 1998 (“the Act”). We respect the confidential nature of the information given to us and, where you provide us with personal data (“data”), we will ensure that the data will be held securely, in confidence and processed for the purpose of carrying out our services. In order to provide our services we may need to pass such data to third parties and those third parties, who are performing some of the services for you, may contact you directly. Under the Act you have the right to know what data we hold on you and you can, by applying to us in writing and paying a fee, receive copies of that data.

5 Cooling-Off Period

The Cancellation of Consumer Contracts made in the Consumer’s Home or Place of Work etc Regulations 2008 may give you the right to terminate this agreement in the cooling-off period of seven days. If you wish the performance of the agreement to which this right applies to commence before the end of the cooling-off period, you must sign the authority in the form which will be handed to you. In the event that you exercise the right to cancel this contract during the cooling-off period, you will be required to pay a reasonable amount for goods and services already supplied.

6 Termination

This agreement may also be terminated before the services are delivered: (1) by us if you fail to honour your obligations under these Terms and (2) by you communicating to us in writing, terminating your instructions. If we or you terminate your instructions you may, depending upon the reasons for termination, be asked to pay a reasonable amount based upon the work carried out up to the time your termination is received.

7 Standards of Service

We strive to provide a high quality service in all aspects. If you have any questions or concerns about the service we provide to you, please raise them in the first instance with our designated senior person.

All dates and times provided on the estimate cannot be guaranteed until final bookings are made and confirmed. Although we endeavour to provide a prompt and efficient service for you, there may be instances where, because of circumstances beyond our control, we are unable to fulfil our obligations to you on the date or time specified. Where this is the case we will attempt to contact you in advance, using the details you have provided, and advise you of alternative arrangements.

8 Agreement

Your continuing instructions will amount to your continuing acceptance of these Terms of Business. Your instructions will not create any right enforceable (by virtue of the Contracts Rights of Third Parties Act 1999) by any person not identified as our client. If any of these terms are unenforceable as drafted:-

Nothing in these Terms restricts or limits our liability for death or personal injury. This agreement is subject to English Law. If you decide to commence legal action, you may do so, in any appropriate UK Court.

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