Arranging a Funeral

Arranging a funeral can feel like a daunting task especially given the emotional stress many people are under when a loved one dies. We’re here to help you from the moment you need us through every step of the way.

What to do when someone dies?

Registering a death

In most cases you will need to register the death prior to the funeral and it is best to visit the register office in the area in which the person died. This will help avoid delays getting the necessary documents.
To register the death you need to have a simple interview with the registrar at the register office. You will need to give the registrar:

  • The full name of the person who has died
  • Their full address
  • Their date of birth
  • Details of where and when the person died
  • Their occupation (if any).

If the person who has died is a married woman, you will need to give her maiden name and her husband’s full name and occupation.

Documents and certification

You will need to give the registrar:

  • Certificate of Cause of Death (signed by a doctor).

You should also bring the following documents where applicable:

  • Birth Certificate
  • Marriage/Civil Partnership Certificates
  • NHS Medical Card.

At the register office the registrar will issue you with:

  • A Certificate for Burial or Cremation (known as a green form), which you should give to your funeral director as soon as possible
  • A Certificate of Registration of Death, which you should fill in and send to the social security office for the area where the person died.

What if the coroner is involved?

Under certain circumstances the death must be reported by the doctor, hospital or registrar to the coroner (England and Wales).
This means that there will be a post mortem or inquest and you may have to delay your plans for the funeral.
In this case there will be no Cause of Death Certificate. The death will be registered once the coroner has made a decision. The time this takes will vary.

Making Funeral Arrangements

When you lose a loved one it can be a very difficult time, in contacting us at the earliest opportunity will allow you to share some of the burden with us. Our trained team will guide you through step by step of what happens next.

Once the funeral service has been arranged we will bring your loved one into our care. We will look after your loved one with the upmost care and dignity whilst they remain with us.

Arrangements then can be made to visit your loved one in one of our Chapels of Rest. They choice to visit your loved one is a personal choice, it can bring great comfort to see your loved one at peace before the funeral day.

Depending upon your choice or religion then arrangements can also be made to bath and clothe your loved one. Our facilities will accommodate your every need and one of our trained staff members will be on site to help guide you through this process.

Decisions – burial or cremation

The first choice people usually make is about the type of funeral service that will take place. Whether you choose a burial or a cremation, we’ll be there to make all the arrangements on your behalf.

The decision is a very personal decision and there can be many major factors to consider, religion, family tradition or the wishes of the person who has died.

Coffins and Caskets

We supply a wide range of coffins and caskets, from the most simple to the truly elaborate, suitable for both burial or cremation.

We can help you through the selection process because we understand that this can be a very difficult decision, we also have a wide range that can cater for your budget without compromising quality of craftsmanship.

Transport

On the day of the funeral, the hearse will take the coffin to the funeral service. You can also opt to have a Horse Drawn hearse instead of a motorised vehicle. The hearse is usually followed by limousines that carry the chief mourners. We can provide chauffeured limousines to save you worrying about parking, driving and getting to the service on time.
Please let us know if there is a special route you would like the procession to take. We can discuss this with you when you make the arrangements.

Flowers

Many people choose flowers that were a favourite of the person who has died, which can be another way of making the funeral more personal. There are many types of floral arrangements. If you’d like an idea of the kind of arrangements people tend to choose, we’ve put together a brochure that may help you decide what’s right for you, this is available at our funeral homes.
Some people prefer to have flowers from the family only and choose an organisation for people to donate to instead of buying flowers. It is worth remembering that sending flowers can be a healing gesture for people who have lost someone close. It might be worth giving people the choice of sending flowers or donating money to a charity, or both.
We will collect the cards from the wreaths and bouquets and give them to you later if you want. We can also collect donations for you, and record who they are from.

Music

Music, including hymns, tapes, CDs and live music, often plays an important part in a funeral service. Some churches and places of worship have strict rules on the type of music allowed. If there is an organ, make sure the organist can play the hymns or songs you want.

Special requests

You may want to think about other ways of making the funeral reflect the life of the person who has died. We will do our best to arrange anything we can for you. Some of the things people choose include horse-drawn hearses and releasing doves at the crematorium or at the grave.
To arrange a funeral please contact us where a friendly member of staff is waiting to help.

Our Terms of Business

1 Estimates and Expenses

Our price list sets out the services we agree to supply. This is an indication of the charges likely to be incurred on the basis of the information and details we know at the current time. While we make every effort to ensure the accuracy of our price list, the charges are liable to alteration particularly where third parties change their rates or charges. We may not know the amount of third party charges in advance of the funeral; however, we will give you a best estimate of such charges. The actual amount of the charges will be detailed and shown in the final invoice. If you amend your instructions we will require your written confirmation of the changes. We may need to make an extra charge in accordance with prices published in our current price list. We will add VAT to our charges, where applicable, and at the rate applicable when we prepare the invoice.

2 Payment Arrangements

The funeral account is due for payment at least 48 hours prior to the funeral taking place, unless otherwise agreed by us in writing. If you fail to pay us in full on the due date we will charge a late payment fee of £250 and may charge you interest:

We may recover (under Clause 3) the cost of taking legal action to make you pay.

3 Indemnity

You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs and including legal costs on a full indemnity basis) following any breach by you of any of your obligations under these Terms. This means that you are liable to us for losses we incur because you do not comply with these Terms. For example, we will charge you an administration fee where we receive a cheque from you which is subsequently not honoured or if we write to remind you that an account is overdue. If we instruct debt collection agents we may also recover from you the fees we incur. Further details regarding these fees are available on request. We may claim those losses from you at any time and, if we have to take legal action, we will ask the Court to make you pay our legal costs.

4 Data Protection

Words shown in italics are defined in the Data Protection Act 1998 (“the Act”). We respect the confidential nature of the information given to us and, where you provide us with personal data (“data”), we will ensure that the data will be held securely, in confidence and processed for the purpose of carrying out our services. In order to provide our services we may need to pass such data to third parties and those third parties, who are performing some of the services for you, may contact you directly. Under the Act you have the right to know what data we hold on you and you can, by applying to us in writing and paying a fee, receive copies of that data.

5 Cooling-Off Period

The Cancellation of Consumer Contracts made in the Consumer’s Home or Place of Work etc Regulations 2008 may give you the right to terminate this agreement in the cooling-off period of seven days. If you wish the performance of the agreement to which this right applies to commence before the end of the cooling-off period, you must sign the authority in the form which will be handed to you. In the event that you exercise the right to cancel this contract during the cooling-off period, you will be required to pay a reasonable amount for goods and services already supplied.

6 Termination

This agreement may also be terminated before the services are delivered: (1) by us if you fail to honour your obligations under these Terms and (2) by you communicating to us in writing, terminating your instructions. If we or you terminate your instructions you may, depending upon the reasons for termination, be asked to pay a reasonable amount based upon the work carried out up to the time your termination is received.

7 Standards of Service

We strive to provide a high quality service in all aspects. If you have any questions or concerns about the service we provide to you, please raise them in the first instance with our designated senior person.

All dates and times provided on the estimate cannot be guaranteed until final bookings are made and confirmed. Although we endeavour to provide a prompt and efficient service for you, there may be instances where, because of circumstances beyond our control, we are unable to fulfil our obligations to you on the date or time specified. Where this is the case we will attempt to contact you in advance, using the details you have provided, and advise you of alternative arrangements.

8 Agreement

Your continuing instructions will amount to your continuing acceptance of these Terms of Business. Your instructions will not create any right enforceable (by virtue of the Contracts Rights of Third Parties Act 1999) by any person not identified as our client. If any of these terms are unenforceable as drafted:-

Nothing in these Terms restricts or limits our liability for death or personal injury. This agreement is subject to English Law. If you decide to commence legal action, you may do so, in any appropriate UK Court.

×