what to do when someone dies

What to do when someone dies

‘What do I do first when someone passes away?’

It can be very uncertain time when someone passes away but do not worry we have outlined a step by step guide to help you through the process, for more in depth details please call us, we are available 24 hours a day, 7 days a week.

  • Where has your loved one passed away?

Death in Hospital

  1. Call your local Harmony Asian Funeral Directors branch to inform them of the death.
  2. Contact the bereavement office at the hospital who will inform you of the next steps.
  3. Depending on the nature of the death there are two possibilities
    • If the death is natural or the doctors know the cause of death, they will then issue a medical certificate, which you will be informed is ready to collect from the hospital.
    • If the death is unexpected or sudden, it is normal for the coroner to be involved.
  4. Once a cause of death has been resolved, you may register the death at your local registry office.
  5. You will need to bring the certificate issued to you from the registry office to our offices to proceed with the funeral arrangements.

Death at Home or Care Home

  1. If the death was expected you will need to call the Doctor who has been caring for your loved one, it maybe that you have to call an out of hours GP, who will come out to your residence to certify the death.
  2. If someone becomes suddenly unwell call an ambulance, if they pass away at home within their care they will then certify the death.
  3. Call your local Harmony Asian Funeral Directors branch to inform them of the death.
  4. We will then arrange to visit the home where your loved one is resting to collect them and bring them into our care.
  5. The Doctor will then issue the family with a medical certificate, if the death was expected and that they had seen the patient in the past 14 days.
  6. If this is not the case the doctor will inform the coroner, who will in turn look into the cause of death.
  7. With the medical certificate, you may register the death at your local registry office.
  8. You will need to bring the certificate issued to you from the registry office to our offices to proceed with the funeral arrangements.